Legal Advice

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The owner of the website www.udonrestaurants.us (“Web”) is the company UDON AMERICA CORP (“UDON”):
Email: customercare@udon.es
Telephone: (+ 34) 93.464.61.64

Access to the Website

The General Conditions of Access and Use regulate access to and use of the Website and are intended to provide the user with information concerning UDON and its products and activities.

Access to and use of the Website by the user implies acceptance of these General Conditions of Access and Use as well as the Website Privacy Policy.

The user must carefully read the General Conditions of Access and Use and the Privacy Policy when they intend to use the Website because they may be adapted and / or modified at any time. If you do not accept these General Conditions of Access and Use, please refrain from using the Website and its content.

Use and operation of the Website

The user agrees to make diligent use of the Website as well as information on products and activities contained therein, in full compliance with both the applicable regulations and the General Conditions of Access and Use and where relevant, any other conditions set by UDON for the purpose of the Website. The user agrees to make diligent use of the Website as well as information on products and activities contained therein, in full compliance with both the applicable regulations and the General Conditions of Access and Use and where relevant, any other conditions set by UDON for the purpose of the Website.

Consequently, the user agrees not to enter comments and / or content, either themselves or by third parties, that (i) are unlawful, violent, pornographic, racist and / or demeaning; and (ii) are inappropriate or not relevant to UDON’s business activities.

The user agrees not to carry out any action aimed at damaging, disabling and / or overloading the Website, or that may impede, in any way, its normal use and operation.

The user is informed that in the event of non-compliance with the General Conditions of Access and Use, the Privacy Policy or, where appropriate, any other terms or conditions contained on the Website, UDON reserves the right to limit, suspend and / or terminate their access to the Website, taking any technical measures necessary for that purpose.

UDON makes its best effort to keep the Website running smoothly, avoiding any errors or, where appropriate, fixing them, and keeping the content of the Website updated. However, UDON does not guarantee the availability and continued access to the Website or the absence of errors in its content, nor that the latter is duly updated.

Liability

Both access to the Website as well as the use made of any information or operations contained herein shall be the sole responsibility of the user.

UDON is not responsible for any damages and / or losses arising directly or indirectly from the access or use of the information on the Website and, especially of information related to third parties other than UDON, including, but not limited, to those caused in computer systems or those generated by the introduction of viruses and / or computer attacks. Neither is it responsible for any damage that users may sustain due to improper use of the Website, nor for breakdowns, interruptions, absences or faults in communication and / or the Internet.

Additionally, UDON is not liable for any damage and / or harm to the user’s software and / or hardware arising from access and use of the Website.

The user shall be liable for damages of any kind that UDON may suffer as a result of non-compliance with any of the obligations to which they are bound under the General Conditions of Access and Use, the other conditions specified on the Website and / or legislation applicable at all times.

Links policy

a) Links to the Website

Third parties who intend to include on a website (“” Linking Site “”) a link that directs to the Website must comply with current legislation and they or third parties may not, under no circumstances, host content, that: (i) is unlawful, harmful, violent, racist, demeaning, etc.
Under no circumstances does the link imply that UDON endorses, promotes, guarantees, supervises and / or recommends content and / or services of the Linking Site nor is it responsible for its content.
In the event of any non-compliance with the terms referred to above, UDON will proceed, immediately, to revoke the consent given to the Linking Site, which must remove the link.

b) Links to other websites

The Website may include different links that allow the user to access other websites (“” Linked Sites “”).
Under no circumstances does the existence of Linked Sites presuppose any recommendation, promotion, identification and / or compliance on behalf of UDON with the statements, content and / or services provided by the Linked Sites. Consequently, UDON is not liable for the content and other conditions of the Linked Sites, the user is solely responsible for checking and accepting each time they access and use them.

Intellectual and industrial property

All intellectual property rights on designs, databases, underlying computer programs (including source code), and the various elements that make up the Website (text, graphics, photographs, videos, sound recordings, colour combinations etc.) [ “” Content “”] as well as its structure, selection and arrangement are owned by UDON or its licensors. With regard to the distinctive marks included on the Website (trademarks and trade names), they are owned by UDON or its licensors.

The use of the Website by the user does not imply the transfer of any intellectual property and / or industrial rights on the Website and Content.

Reproduction, processing, distribution, public communication, making available, extraction and / or any other form of dissemination of the Website, the Content and / or UDON’s distinctive marks is strictly prohibited unless the user obtains expressed authorisation to do so.

Unauthorised use of the Content, as well as any harm caused to UDON’s intellectual and industrial property rights may give rise to the corresponding legal actions and, where appropriate, to the liabilities arising therefrom.

Invalidity

If any of the clauses of the General Conditions of Access and Use were declared fully or partially invalid or ineffective, such invalidity or ineffectiveness will only affect that provision or part thereof that is invalid or ineffectual, and with everything else remaining in force, with said provision or part thereof being affected. For this purpose, the General Conditions of Access and Use only cease to be exclusively valid regarding the invalid or ineffective provision, and no other part or provision hereof is void, invalidated, damaged or affected by such invalidity or ineffectiveness, unless it would have substantial effect on the General Conditions of Access and Use as a whole.

Applicable law and jurisdiction

This Agreement shall be governed by the laws of the United States and Florida. By using the Services, you waive any claims that may arise under the laws of other states, countries, territories or jurisdictions. You agree that any disputes, legal action or suit arising out of or in connection with these Terms or your use of the Services must be brought in the state or federal courts located in Florida. You irrevocably consent to the jurisdiction of, and venue, in, such courts and waive any objection that such courts are an inconvenient forum.

General purchase conditions

These General Purchase Conditions apply to the purchase of products that UDON sells through its website udonrestaurants.us (the “Website”) to any user of the same (the “Customer(s)”), by themselves or through the corresponding franchisee, by means of “Take Away”, “Self-Order” (“Digital Order in the restaurant”) and/or “Delivery” (“Home Delivery”). .

UDON’s identification and contact details are as follows:
E-mail: customercare@udon.es
Phone: (+ 34) 93.860.82.99

The purchase of the products offered through the Web entails the acceptance of the terms and conditions set out in these General Conditions of Purchase so, before proceeding to their acceptance, please read their content carefully. If you do not accept these General Terms and Conditions of Purchase, the purchase of the products will not be carried out and, consequently, will not entail the assumption of any type of obligation or liability on the part of UDON.

This merchant undertakes not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of or negatively influence them. The following activities are prohibited under the card brands’ programmes: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age”.

By placing an order through the Website, the Customer declares that he/she has the legal capacity to contract the products on the Website.

The Customer undertakes to provide UDON with truthful information about himself/herself and not to place false orders. In any event, the Customer will be responsible for the accuracy of their details and the orders placed.

UDON reserves the right to modify the content and/or scope of the General Conditions of Purchase at any time, without the need to communicate or give prior notice, and therefore, before purchasing each product, please read its content carefully, as it is the Customer’s responsibility to review the General Conditions of Purchase before purchasing any product.

Price and payment method

The price of the products will be that which appears in Dolars next to each product on the Web and will include the taxes applicable at all times and the delivery costs which, if applicable, correspond.

If the order takes longer than expected or the Customer has any other problem with their order, they can contact the UDON Customer Service team via the email or telephone number indicated on the Website.

The Website contains a large number of products and it is always possible that some of the products may contain an incorrect or out-of-date price. In the event that there is an error in the price, UDON will contact the Customer as soon as possible and offer them the option of reconfirming the order for the product at the correct price or cancelling it with a refund of the amount paid.

UDON reserves the right to make any changes it deems appropriate at any time and without prior notice. The price applicable to the order placed by the Customer shall be that stated at the time of acceptance of the General Terms and Conditions of Purchase.

The Customer must pay for the products by any of the following means of payment:

a) Debit or credit card (only “VISA”, “MASTERCARD” and “EURO 6000” cards are accepted). The Customer must include their card number, as well as any other additional information that may be required during the purchase procedure. The charge will be made once it has been accepted by the financial institution, otherwise the purchase cannot be carried out.

b) Paypal. The Customer must follow the procedure provided by this payment platform.
A discount on the price of the products purchased may be applied to the order if the Customer applies a promotional code approved in advance by UDON.
Once payment has been made, the Customer will receive a notification from UDON, confirming that the order request and payment have been made correctly.

Alcoholic beverages

Current legislation prohibits the advertising, sale, consumption and supply of alcohol to persons under 21 years of age. If you are under the minimum legal age for the consumption of alcoholic beverages, the website will not allow you to purchase products containing alcohol.

Deliveries

UDON, after verifying that the purchase process has been carried out correctly, will deliver the products, according to the “Take Away” or “Delivery” methods, to the address indicated by the Customer in the purchase procedure and within the period specified on the Website or indicated by the Customer.

UDON will not be liable for any errors that may occur in the delivery of the products in the event that the Customer has not correctly completed the forms on the Website. However, if there is any incident in the delivery period, UDON will inform the Customer immediately.

The risks of the products shall be borne by the Customer from the moment it acquires material possession of them and, in the event of their return, shall continue to be borne by the Customer until they are delivered to UDON.

All product orders are subject to product availability.

In case of unavailability of the product purchased, UDON will inform the Customer and may offer a product or a discount of similar characteristics of equal or greater value, although the Customer may, alternatively, cancel their purchase request and recover the amount paid.

If, at the time of delivery of the products, the Customer is absent from the place of delivery communicated to UDON, it will be understood that the Customer unilaterally withdraws from the order.

The Customer must verify at the time of delivery that there has been no error with the product. In the event that there is any error and this is entirely attributable to UDON, the Customer may file a claim requesting the correct delivery of the product ordered or, alternatively, may cancel their order and recover the amount paid. Notwithstanding the above, no refund will be made if the product has been tampered with beyond opening it.

Withdrawal

Given the nature and characteristics of the products, the right of withdrawal provided for by current legislation does not apply.

Promotional codes

UDON promotional codes are not transferable or exchangeable for cash and can only be redeemed on orders that are paid for by credit and/or debit card. No cash will be given in the event that the value of the order is less than the face value of the promotional code.

The promotional code will be used only once by the Customer. Promotional codes can only be used to deduct from the price of the purchase order at the time of payment.

UDON reserves the right, at any time and at its sole discretion, to provide for additional terms and conditions in relation to the promotional code voucher.

Complaints and claims

The Customer may contact UDON, using the form provided in the “Contact” section of the Website, to express complaints and claims, and UDON undertakes to deal with them as soon as possible.

Guarantee

The guarantee of the products purchased through the Website shall be in accordance with the provisions of current legislation and, where applicable, with the terms and conditions of the commercial guarantee offered to the Customer in addition.

The Customer shall be entitled to claim a paper invoice for any order placed.

Personal data protection

In compliance with the provisions of current legislation, in relation to the personal data of the Client provided throughout the purchase procedure of the products on the Website, the provisions of the Privacy Policy shall apply.

Nullity

If any of the clauses of the General Conditions of Purchase should be declared, totally or partially, null and void or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null and void or ineffective, and the same shall remain in force in all other respects, and such provision or the part thereof that is affected shall be deemed not to be in force. For these purposes, the General Conditions of Purchase shall only cease to be valid only with respect to the invalid or ineffective provision, and no other part or provision of the same shall be annulled, invalidated, impaired or affected by such invalidity or ineffectiveness, unless it is essential to affect the General Conditions of Purchase in its entirety.